Return and Refund Policy

Last updated: 10 January 2026

At Best and Less Driving School, we want every student to feel confident about their investment in learning to drive. Because driving lessons are a service rather than a physical product, returns in the traditional sense do not apply. However, we recognise that circumstances change, and we have established a fair refund policy to address those situations. This policy outlines when refunds are available, how to request one, and what to expect during the process.

When Refunds Apply

You may be eligible for a refund in the following circumstances:

• Cancellation with adequate notice: If you cancel a single lesson at least 24 hours before the scheduled start time, you are entitled to a full refund or credit toward a future lesson at your preference.
• Service not delivered: If we are unable to provide a lesson due to instructor unavailability, vehicle breakdown, or other issues on our end, you will receive a full refund or be rescheduled at no additional cost.
• Medical or emergency situations: If you are unable to attend a lesson due to a genuine medical emergency and can provide reasonable supporting documentation (such as a medical certificate), we will waive any cancellation fee and offer a full refund or reschedule.

Cancellation Timeframes and Fees

Our cancellation policy is designed to be straightforward:

• More than 24 hours' notice: Full refund or free reschedule—no fee applies.
• Less than 24 hours' notice: A $20 cancellation fee will be deducted from any refund. The remaining balance can be refunded or applied as credit.
• No-show (no notice): If you do not attend your lesson and have not contacted us beforehand, the full lesson fee is forfeited. No refund will be issued for no-shows.

Lesson Package Refunds

If you have purchased a multi-lesson package and wish to cancel the remaining unused lessons, we will calculate the refund as follows: the lessons you have already completed will be charged at our standard single-lesson rate rather than the discounted package rate, and the difference between what you paid and what those completed lessons would have cost individually will be refunded. For example, if you purchased a ten-lesson package at a discounted total and completed four lessons, those four lessons will be recalculated at the regular per-lesson price, and you will receive a refund of the remaining balance. An administration fee of $20 applies to package refund requests to cover processing costs.

Non-Refundable Items

Certain charges are not eligible for a refund:

• Driving test vehicle hire: If you have booked our vehicle for a Transport for NSW driving test and cancel with less than 48 hours' notice, the test-day booking fee is non-refundable. This is because we reserve both the vehicle and instructor exclusively for your time slot, and late cancellations prevent us from offering that slot to another student.
• Completed lessons: Once a lesson has been delivered, it cannot be refunded, even if the lesson did not go as you hoped. Driving instruction involves progressive skill development, and outcomes can vary from session to session.
• No-show fees: The forfeited amount for a missed lesson without notice is not refundable under any circumstances.

How to Request a Refund

To request a refund, please contact us by phone or email with the following details:

• Your full name and the phone number or email associated with your booking.
• The date and time of the lesson or package you are requesting a refund for.
• The reason for your refund request.

You can reach us at:

• Phone: 0430 563 104
• Email: nitishgarg85@nebulixo.com

Processing Time

Once we receive and approve your refund request, we aim to process the refund within 5 to 10 business days. Refunds will be returned to the original payment method wherever possible. If you paid by cash, we will arrange a bank transfer and will need your account details. Please allow additional time for the funds to appear in your account, as this depends on your bank or financial institution.

Disputes

If you are dissatisfied with the outcome of a refund request, we encourage you to contact us so we can discuss the matter further. We are committed to resolving issues fairly and promptly. If we are unable to reach a satisfactory resolution, you may seek assistance from NSW Fair Trading or another relevant dispute resolution body.