Last updated: 10 January 2026
Best and Less Driving School ("we", "us", or "our") operates from Blacktown in Sydney, NSW, and provides driving instruction services across the greater Western Sydney region. We recognise the importance of protecting the personal information you share with us, and we are committed to handling that information responsibly and in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This Privacy Policy explains what information we collect, the reasons we collect it, how we store and use it, and the choices available to you regarding your personal data. By using our website or engaging our services, you acknowledge that you have read and understood this policy.
1. Information We Collect
When you interact with our business, whether by visiting our website, calling us, filling out a form, or booking a driving lesson, we may collect the following categories of personal information:
- Identity information – your full name, date of birth, and learner permit or licence number, which are necessary for verifying your eligibility for driving instruction.
- Contact details – your email address, phone number, and residential or postal address so we can communicate with you about bookings, schedules, and any changes to your lessons.
- Payment information – credit or debit card details or bank transfer references when you pay for lessons or packages. We do not store full card numbers on our own servers; payment processing is handled by secure, PCI-compliant third-party providers.
- Driving history – details about your prior driving experience, any previous lessons with other schools, and your learner logbook hours where relevant to structuring your training.
- Technical data – when you use our website, our servers may automatically record your IP address, browser type, device information, referring URL, and pages visited. This data helps us understand how people use our site so we can improve it.
2. How We Use Your Information
We use the information we collect for the following purposes:
- To schedule and deliver driving lessons, including matching you with an appropriate instructor and vehicle.
- To process payments and issue receipts or invoices.
- To communicate with you regarding upcoming lessons, cancellations, rescheduling, and promotional offers you have opted in to receive.
- To maintain records required by Transport for NSW and other regulatory bodies, such as instructor logbook entries.
- To improve our services, analyse trends, and develop new offerings based on aggregated, non-identifiable data.
- To comply with legal obligations, resolve disputes, and enforce our agreements.
3. Sharing Your Information
We will never sell, rent, or trade your personal information to third parties for their own marketing purposes. We may share your data only in the following limited circumstances:
- Service providers – we work with trusted third parties who assist with payment processing, email delivery, and website hosting. These providers are contractually required to handle your data securely and only for the purposes we specify.
- Regulatory authorities – we may disclose information to Transport for NSW, the police, or other government agencies where required by law or in connection with a driving test or investigation.
- Legal requirements – we may disclose personal information if we are required to do so by a court order, subpoena, or other legal process, or if we believe in good faith that disclosure is necessary to protect our rights, your safety, or the safety of others.
4. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance your browsing experience, remember your preferences, and gather anonymous usage statistics. For full details on the types of cookies we deploy and how you can manage them, please refer to our Cookie Policy.
5. Data Security
We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, and disclosure. Our measures include encrypted data transmission (SSL/TLS), access controls that limit employee access to personal data on a need-to-know basis, and regular reviews of our security practices. Despite these measures, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute protection of your data.
6. Retention of Data
We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. Lesson records and payment histories are generally kept for a period of seven years in line with Australian tax and business record-keeping requirements. Once information is no longer needed, we take reasonable steps to destroy or de-identify it.
7. Your Rights
Under the Australian Privacy Principles, you have the right to:
- Access the personal information we hold about you by making a written request.
- Correct any information that is inaccurate, incomplete, or out of date.
- Withdraw consent for marketing communications at any time by following the unsubscribe link in our emails or contacting us directly.
- Lodge a complaint if you believe your privacy has been breached. We will investigate and respond within 30 days. If you are unsatisfied with our response, you may escalate the matter to the Office of the Australian Information Commissioner (OAIC).
8. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make significant changes, we will post the revised policy on this page with an updated "Last updated" date. We encourage you to review this page periodically.
9. Contact Us
If you have any questions about this Privacy Policy, wish to access or correct your personal information, or want to make a complaint, please contact us: